سياسة الاسترداد والإرجاع

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English Version

Enjoy shopping with the following return policy features:

You have 14 days to return the منتجات after receipt. The shipping cost will be deducted through the returns process in your customer account or by calling customer service at (01223656952) or via email at (equmedical222@gmail.com).

If the item is defective, does not work properly, does not match the description on the website, is fake, or was received damaged due to transportation, you have the right to return it within 30 days from the date of receipt for free, and the item’s value will be refunded within a maximum of 14 working days.

When returning the product, ensure that all accessories and labels are in their proper condition, the product is in its original packaging, and the package remains factory sealed (for replacements within 14 days). Also, include any gifts or exceptional accessories that were part of the offer. If you created a password for the device you want to return, please remove it; otherwise, the request will not be processed correctly. For منتجات showing manufacturing defects within 30 days, the return applies only if all inclusions and labels are intact and the packaging is in its original condition.

This policy does not apply to medical devices, equipment, and supplies that come into direct contact with the human body.

Some منتجات cannot be returned, including:

Damaged منتجات (except those damaged during transportation)

Products not in their original packaging

Products missing any accessories

Unsealed منتجات from certain product categories